Refund Policy


The following apply to all refund requests:

  • Requests for refund can be sent to
  • Refunds are issued to the original payment method.
  • If you have an active credit card charge dispute, account access will be revoked.
  • Learners who are asked to leave class due to disruptive behavior are not eligible for refund.
  • Orders are non-transferable.


1:1 Readiness Session

1:1 Readiness Session refund criteria are as follows:

  • If you have not had your 1:1 session yet, you may request a full refund within 7 days after the purchase date.
  • From day 8 to 180 after purchase date, 1:1 sessions are refundable at 50% of the hourly rate per unused 1:1 hour.
  • Once some hours have been used, only unused hours are eligible for a refund for 50% the hourly rate. Refund request must be issued within 30 days of the last 1:1 session.
  • Please also note that 1:1 hours expire 6 months from the date of purchase. After 6 months, 1:1 hours cannot be used or refunded. Refunds will not be given for 1:1 hours already provided.


Job Hunt Course

Refunds for the Job Hunt Course must be requested within 24 hours of the initial purchase for a full refund.


Live Study Group 

All refunds for Live Study Groups must be requested within five (5) days of purchase.

Printed LSG Study Guide must be returned via mail (see our Help Center article, Returning Books for a Refund) in excellent condition within 30 days of purchase. If the printed study guide is not received within 30 days of the refund request, an additional $100 will be retained. Refund processing is contingent upon receiving books.

If you did not pass your board exam after participating in our Live Study Group, please consult the details of our Passing Guarantee.


Printed Study Guides

Printed Study Guides are eligible for refund within 24 hours, before books have shipped. In this case, the shipment will be canceled and you will receive a refund. If books have already shipped, they are nonrefundable.


Question Bank Monthly Subscription

There are no refunds for these items. All sales are final.


Real Deal NP 1-Day Prep

There are no refunds for these items. All sales are final.


Self-Paced Courses (Subscriptions and Defined-Length Packages)

There are no refunds for these items. All sales are final.


Other SMNP Reviews Products

All other products sold by SMNP Reviews are final sale and non-refundable.