At SMNP Reviews, we're committed to providing high-quality educational products to help Nurse Practitioners advance their careers. We also understand that sometimes a refund may be necessary. Individual programs have different refund policies. Not every product is eligible for refund. Please read the section at the bottom of this page for products that are nonrefundable.
The following apply to all refunds:
- Requests for refund can be made to email@example.com
- Orders are non-transferable
- Learners who are asked to leave a live class due to disruptive behavior are not eligible for refund
- Refunds are issued to the original payment method
- In the case of an active credit card charge dispute, account access will be revoked on the product in dispute
1:1 Readiness Session
Refunds for 1:1 Readiness Sessions vary based on usage. If you have not had your 1:1 session yet, you may request a full refund within 7 days after the purchase date. From day 8 to 180 after purchase date, 1:1 sessions are refundable at 50% of the hourly rate per unused 1:1 hour. Once some hours have been used, only unused hours are eligible for a refund for 50% the hourly rate. Refund request must be issued within 30 days of the last 1:1 session.
Please also note that 1:1 hours expire 6 months from the date of purchase. After 6 months, 1:1 hours cannot be used or refunded. Refunds will not be given for 1:1 hours already provided.
Job Hunt Course
Refunds for the Job Hunt Course must be requested within 24 hours of the initial purchase for a full refund.
Live Study Group & VIP Live Study Group
All refunds for Live Study Groups must be requested within 5 days of purchase. To receive a full refund, your LSG Study Guide must be returned via mail (see our Help Center article, Returning Books for a Refund) in excellent condition within 30 days of purchase. If the printed study guide is not received within 30 days of the refund request, an additional $100 will be retained. Refund processing is contingent upon receiving books. If you are requesting a refund on the basis that you did not pass your board exam after participating in our Live Study Group, please consult the details of our Passing Guarantee.
Printed Study Guides
Printed Study Guides are eligible for refund within 24 hours, before books have shipped. In this case, the shipment will be canceled and you will receive a refund. If books have already shipped, they are nonrefundable.
Question Bank Monthly Subscription
Refunds for the Question Bank Monthly Subscription can be requested within 24 hours of the initial purchase for a full refund. After the initial 24 hours, subsequent months are non-refundable, and you will be instructed to cancel the subscription through My Account.
Review Course Monthly Subscription
Refunds for Review Course Monthly Subscriptions must be requested within 24 hours of the initial purchase for a full refund. After the initial 24 hours, subsequent months are non-refundable, and you will be instructed to cancel the subscription through My Account. If printed study guides were purchased with your course and already shipped, they must be returned in excellent, unused condition within 30 days for a full refund. If study guides were purchased separately, refunds are processed separately from course refunds.
A request for refund can be made within 24 hours of initial, first month purchase for a full refund. All monthly subscriptions will renew automatically until canceled by user. No refunds will be issued after an auto-renewal. Orders are non-transferable.
Other SMNP Reviews Products
All other products sold by SMNP Reviews are final sale and non-refundable.